Frequently Asked Questions
Tipping: Our drivers are fully compensated on every order, so there is no need or expectation for the customer to tip. The option to leave a tip is still available at checkout and is greatly appreciated, but not required.
We have a few different fees. Unlike some alternative services, we are a local and privately-owned company and our entire team consists of employees rather than independent contractors. For us, this means that we have higher operating costs and no investor dollars to supplement losses.
We try to be as transparent as possible with our fees and what they are for:
Delivery Fee: Our Delivery Fee is generally set at $2.99. Depending on the restaurant and/or your distance, the fee may vary. This fee goes to things like our rent, utlities, and non-employee costs.
Driver Commission Fee: The Driver Commission Fee goes towards compensating our drivers. We have added this fee to take the pressure/expectation of adding a tip off of the customer, and to make sure our drivers receive fair and consistent compensation.
Service Fee: The Service Fee allows us to compensate our non-driver staff: Our dispatchers, customer service team and our restaurant relations team - as well as provide some benefits to our employees. This fee also goes towards system maintenance and necessary upgrades associated with operations.
Software Fee/Tip: The Software Fee is an optional $0.50 fee put in place by DeliverLogic, the company that runs and provides our software and platform. This goes towards their operating costs.
We have a few different fees. Unlike some alternative services, we are a local and privately-owned company and our entire team consists of employees rather than independent contractors. For us, this means that we have higher operating costs and no investor dollars to supplement losses.
We try to be as transparent as possible with our fees and what they are for:
Delivery Fee: Our Delivery Fee is generally set at $2.99. Depending on the restaurant and/or your distance, the fee may vary. This fee goes to things like our rent, utlities, and non-employee costs.
Driver Commission Fee: The Driver Commission Fee goes towards compensating our drivers. We have added this fee to take the pressure/expectation of adding a tip off of the customer, and to make sure our drivers receive fair and consistent compensation.
Service Fee: The Service Fee allows us to compensate our non-driver staff: Our dispatchers, customer service team and our restaurant relations team - as well as provide some benefits to our employees. This fee also goes towards system maintenance and necessary upgrades associated with operations.
Software Fee/Tip: The Software Fee is an optional $0.50 fee put in place by DeliverLogic, the company that runs and provides our software and platform. This goes towards their operating costs.
Your order cannot be cancelled once the restaurant has started to prepare your food. If you need to speak with our customer service team, please give us a call at (207) 799-3463.
Please contact our customer service team as soon as possible at (207) 799-3463 and we will refund the item or get it redelivered to you. We work closely with the restaurants to ensure accuracy, but our drivers are not permitted to open any packages.
During our normal business hours, we can be reached by:
Phone: (207) 799-3463
Email: customer.service@2dinein.com
Live Chat: Available on our app or on your PCs browser
Phone: (207) 799-3463
Email: customer.service@2dinein.com
Live Chat: Available on our app or on your PCs browser
Sunday through Thursday: 11:00am to 8:45pm
Friday and Saturday: 11:00am to 9:45pm
Restaurant hours may vary.
Friday and Saturday: 11:00am to 9:45pm
Restaurant hours may vary.
Yes, but they will have to be submitted as two separate orders. We will do our best to assign one driver to both orders, but we may need to have them delivered separately.
We typically aim to deliver food within one hour. However, for safety reasons, we can not guarantee a specific delivery time. Delivery estimates are based on restaurant preparation time, order volume, weather conditions, and traffic. Your estimated delivery time will be confirmed once you reach our checkout screen, before the order is submitted.
Yes! Simply select the date and time you would like your order delivered on the restaurant page. Please note that advance orders cannot be placed with a requested delivery time of less than 1 hour.
Yes - $15.00 for both lunch and dinner.
Restaurants set the item prices on our site, with some choosing to mark up. There is a limit on how much we allow a restaurant to mark up their prices, but it is their decision to decide what they want to charge.
All fees and additional charges are set by 2DineIn.
All fees and additional charges are set by 2DineIn.
We do our best to honor requests, but cannot guarantee your change if the restaurant has started cooking the food. Please contact a customer service representative as soon as possible.
We currently accept Visa, Mastercard, American Express, Discover, Apple Pay, and 2DineIn gift certificates.